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Frequently Asked Questions

How do I place an order with PEPLOS Online?

Add items to your bag

You need to deposit 10% to start a project and rest, you can submit after the project completion.

Browse the categories across the top navigation bar, which includes Jeans, T-Shirts, Shirts & Accessories, and Sale.

Once you have found an item to purchase, select your preferred colour, size (if applicable) and the quantity you wish to purchase then simply click ‘ADD TO BAG’.

You can then continue shopping or click ‘CHECKOUT’ to review the items in your bag and to complete your order.

Proceed to purchasing items

Once you have finished browsing and have added the items you wish to purchase to your bag, click ‘CHECKOUT’ button located on top right of the website.

Within the checkout you can also amend, the quantity selected for each item or delete unwanted items by simply clicking the ‘EDIT’ button that is located on the right-hand side within the Order Overview section of the checkout.

You will be asked to checkout by either logging into your existing Peplos Jeans account, creating an account, or choosing to proceed as a guest. Click which option you would like to checkout as and click ‘CONTINUE’.

If you have already selected to checkout via your Peplos Jeans account, then you will need to double check that your billing information, delivery information and payment information is correct, select your desired delivery method, and then simply continue to pay securely through our secure payment gateway.

How to checkout as a guest?

You should choose the option to checkout as a guest, while completing your order, and then you will be required to complete the following steps in order to complete your purchase.

Fill out your billing information. If your delivery address is different to your billing address, then uncheck the ‘SAME AS BILLING ADDRESS’ box and fill out your desired delivery details.

Peplos Jeans offers a variety of delivery methods for your convenience. Now select the type of delivery that you would like. For further information regarding our delivery, information and conditions please refer to our delivery policy.

Select your desired payment method and fill out the required fields then simply click ‘PAY SECURELY’ and your order is completed.

Once your payment has been confirmed you will receive an order confirmation email to the email address provided.

How can I pay?

We provide a variety of payment options including VISA, MasterCard, AMEX, and PayPal.

Please note your card will be debited once your payment method has passed fraud screening and funds capture at the time of transaction.

The name against the charge will appear as RSG Online Ltd. on your statement.

We take all reasonable measures to ensure your credit card and personal information is kept secure at all times. Therefore, to help ensure that your shopping experience is safe and secure, Peplos Jeans uses CCavenue payment gateway.

What if the item I want isn’t showing on the website? / Or if an item is no longer online?

If the item you wish to purchase is not showing online, then its most likely out of stock, however, in few instances, we do replenish the stock and you will be notified via our emails.

What if I receive an incorrect item?

We apologies if you have received an incorrect item and will gladly try and resolve this issue within 24 hours. Please contact us at [email protected] stating your order reference number, item received and details of what you should have received and whether you require a refund or replacement. We will then advise on how to proceed with the return.

Can I place an order by phone?

Yes, you can request a call back from our call back section from Monday to Friday, between 09:00 - 19:00 GMT.

How do I make an exchange?

Do you have a sizing guide?

All our garments are produced in UK sizing. The size conversions for US and Europe are suggested fits, as sizing and cut will vary between fits, please use this chart as a general Sizing Guide. If you are between sizes or need assistance selecting the proper size, please contact our Customer Services.

Is it safe to order online?

We take reasonable measures to ensure credit/debit card and personal information are being kept secure at all times. Therefore, to help ensure that your shopping experience is safe and secure, we use EV Secure Socket Layer (SSL) technology.

Extended Validation SSL Certificates give high-security web browsers information to clearly identify a website organizational identity. This encrypts all the information you send across to us including your credit card details.

When will I receive my parcel?

Delivery times vary depending on the delivery method selected at the time of checkout. For further information regarding our specific delivery times, costs and conditions, please refer to our Delivery Policy.

If you do not receive your items in the allocated time frame or you are unable to track your order using your tracking no., please contact us at [email protected]

Can I have my order delivered to my work address?

We can deliver to your home address or work address if you request delivery to your work address, please make sure that someone will be on hand to receive the delivery, as it will be delivered to the workplace rather than to you directly. It’s also required that you include your company name to the delivery address to ensure a smooth delivery service.

How will I know if you have received my return?

We will send you an email as soon as we have completed your return, letting you know whether a refund or exchange has been processed. This is usually within 14 business days of receiving your return into our warehouse.

What do I do if I’ve forgotten my Peplos Jeans account password?

You can reset your password by clicking the login link on the top left corner. While you enter to login to your Peplos Jeans account there will be a link called FORGOT PASSWORD that will prompt you to enter in your email address that is connected to your Peplos Jeans account, you will then be sent an email with a link to reset your password to the email address provided.

How do I create an account with Peplos Jeans?

By selecting Register, a Peplos Jeans account will be established whereby all your submitted contact, delivery and payment details will be saved ready for your next purchase. You will also be able to track your current orders, view your order history, and receive email updates of our latest arrivals.

How do I modify or cancel my order once placed?

Once your order has been placed and payment confirmed, it is not possible to amend or cancel your order. However, should the need arise and you call our customer care team promptly after having competed your order, it may be possible to make any requested changes, or they will advise you accordingly as to the next steps.

You may return an order once it has been received, within 10 days of receipt by following our returns process. For further information and conditions, please refer to our Returns Policy. (Hyperlink)

How can I find a particular product?

You can use the "Search" button if you know the product name, category, or use suitable keywords to find the product you want. Otherwise, you can use the menus to help navigate through the type of product you require. If you have any particular questions regarding finding specific product or requesting when something will be restocked, please contact our customer services team.

Who do I contact if I have any problem with my order?

We stand behind our product and our customer service. Therefore, if you have any questions regarding your order or require assistance, please contact our customer services team via:

Our customer contact form

E-mail:[email protected]

We are happy to help you from Monday to Friday, between 09:00 - 21:00 GMT.

Where do you deliver to and how much does it cost?

We offer worldwide delivery. Please see our Delivery Information for the list of the delivery options we offer.

What if my promo code doesn't work?

Please ensure the voucher code you are using is valid and is not in conjunction with any other offer. If you are still facing any issues, contact us at [email protected]

I missed my delivery?

All deliveries will be attempted twice unless the order has been refused or the address is incorrect. All customers, providing a correct email and mobile number, will receive SMS & Email alerts from the courier regarding their delivery to make rearranging it more convenient. As this is a home delivery service, all couriers are permitted to make deliveries to neighbors without consent from the consignee (customer).

What do I do if my payment method is not accepted?

Payments may be rejected for a few reasons, please ensure you check the following prior to contacting our customer service team to ensure the information you have entered is correct:

Correct credit card number.

Make sure you enter the correct CVV no.

Correct security number and expiry date has been entered.

That you have sufficient funds in the relevant account.

Ensure billing address matches your registered credit/debit card address.

If you are still facing problems, try an alternative payment method or contact our Customer Service Team.

How do I track my order?

Once your order is shipped, you will receive an email confirmation or a text of your delivery details, which will include a tracking number. If you have an account with Peplos Jeans, you will be able to view the status of your order online when you log into your account. In addition, you can call our Customer Service Team to track your order.

What if I forgot to update my delivery address before I placed my order?

Once your order has been placed we do our best to get it to you as soon as possible, therefore we cannot guarantee we will be able to change your delivery address. Please contact our Customer Service Team as soon as possible, if you would like to change your delivery address and we will see what we can do for you.

How long will you take to refund?

Refunds can take up to 14 days; however, we will try and process it as promptly as possible. For more information, please see our Returning Policy.

Do I need to create an account to shop online?

No, within the checkout process you may select the option to checkout as a guest rather than signing in or create an account. However, having a Peplos Jeans account allows you to experience a faster checkout process, as all your contact and delivery details will be saved and ready for your next purchase. You will also be able to track your current orders, view your previous order history, view and receive email updates of our latest arrivals.

How do I change my Peplos Jeans account details?

If you have already signed up, click onto the “My Account” section where there are options for you to change any of your details including delivery details. You can do this by clicking the EDIT INFORMATION link located under each section.

If you haven’t logged in for a while, we recommend checking that all your details are up to date prior to making an orders.