Returns are welcomed for store credit, within 30 days of receipt, unworn with tags attached. We do not accept returns or exchanges if products are bought through any source other than peplosjeans.us. PLEASE INCLUDE YOUR NAME AND ORDER NUMBER IN YOUR RETURN PACKAGE OR ORIGINAL PACKING LIST.
If you need to return an item, simply return your item to the address below. A $9.95 restocking fee will be deducted from your store credit within 3-5 days upon receipt.
5840 El Camino Real Ste 108
Carlsbad, CA 92008
INTERNATIONAL RETURNS: Return to us per above directions.
DAMAGED OR DEFECTIVE ITEMS: If you receive a damaged or defective item, please, let us know and we will get you taken care of with a replacement. Email pics to firstname.lastname@example.org. Include your name, order number and photos of the damage.
IMPORTANT: DO NOT send your return back to us with a signature required. We cannot send our team to the post office to collect your package. If you send your package with signature required, your credit will not be processed.
FEDEX GROUND SHIPPING IS $12 FEDEX 2-DAY EXPRESS IS $19.99 ANYWHERE IN THE CONTINENTAL US. EXPRESS SHIPPING CANNOT SHIP TO PO BOX, PHYSICAL ADDRESSES ARE NEEDED. CANADIAN ORDERS SHIP 5-7 DAYS FOR A RATE OF $34.99 NOT INCLUDING DUTIES AND TAXES.
All orders will be shipped within 1-2 days of receipt Monday-Friday. Orders received on Saturday-Sunday will ship within 1-2 business days, with the exception of holidays. Ground shipments have a 5-7 day average transit time. During the busy season's shipment processing can be delayed. For items that are "pre-order", product will ship by date listed next to the product. Pre order release dates are estimates only and can ship before or after the stated date.
Peplos Jeans is not responsible for mail loss, theft or incorrect and/or insufficient mailing address entries.
PRE ORDERS: Pre orders are estimated ship dates only, and can vary depending on the production process. If you have a specific event date, we advise not ordering a pre-order item and choosing something in stock. Pre-orders are cancellable for STORE CREDIT ONLY. NO EXCEPTIONS. IF YOU ORDER A PRE ORDER ITEM MIXED WITH AVAILABLE TO SHIP NOW ITEMS, YOUR ORDER WILL BE HELD UNTIL THE PRE ORDER ITEM IS AVAILABLE. WE ARE NO LONGER ABLE TO MAKE MULTIPLE SHIPMENTS AS A COURTESY. PLEASE ORDER SEPARATELY FOR PRE ORDER ITEMS IF YOU WOULD LIKE TO RECEIVE IN STOCK ITEMS SOONER. By accepting an item on pre-order status, you are agreeing to these terms and conditions.